Terms and Conditions
Welcome to www.aathvika.com, operated by Aathvika Organic Farms (“Aathvika,” “we,” “us” or “our”).
These Terms and Conditions govern your access to and use of Aathvika.com, including the purchase of products, creation of customer accounts, participation in subscriptions, referral or affiliate programmes and use of any other services made available through the website.
By visiting the website, registering an account, placing an order or using any part of our services, you confirm that you have read, understood and agreed to these Terms and Conditions.
When you do not agree with these Terms and Conditions, you must discontinue the use of the website and its services.
## 1. About Aathvika
Aathvika Organic Farms offers agricultural, farm-sourced, natural, traditionally processed, organic and related products through its website.
The availability of products, delivery coverage, prices, packaging and services may vary according to location, season, stock, sourcing conditions and operational requirements.
The term “customer,” “you” or “user” refers to any person who visits the website, creates an account, places an order, participates in a programme or otherwise uses our services.
2. Eligibility to Use the Website
You must be legally competent to enter into a binding contract under applicable law to place an order or use paid services through the website.
Persons below 18 years of age may use the website only under the supervision and with the involvement of a parent or legal guardian.
By using the website, you represent that:
* The information provided by you is accurate and complete.
* You are legally authorised to use the selected payment method.
* You will use the website only for lawful purposes.
* You will comply with these Terms and Conditions.
* You will not misuse any feature, product, content or service offered through the website.
3. Customer Accounts
Certain features may require the creation of a customer account.
While creating an account, you may be required to provide information including:
* Full name
* Email address
* Mobile number
* Billing address
* Shipping address
* Login credentials
* Other information necessary to provide the requested service
You are responsible for:
* Providing accurate and current information
* Maintaining the confidentiality of your password
* Restricting access to your account and device
* All activities conducted through your account
* Informing us promptly of suspected unauthorised access
Aathvika will not be responsible for loss caused by your failure to protect your login credentials, except where the loss results directly from our own failure to take reasonable security measures.
We may suspend or restrict an account where we reasonably suspect:
* Fraudulent activity
* Unauthorised access
* Misuse of discounts or referral benefits
* Repeated unjustified refusal of orders
* False information
* Violation of these Terms
* Conduct affecting the security or operation of the website
4. Accuracy of Customer Information
You must provide complete, accurate and current information while placing an order.
This includes:
* Customer name
* Delivery address
* PIN code
* Mobile number
* Email address
* Product selection
* Quantity
* Billing details
* Payment information
Aathvika will not be responsible for failed or delayed delivery resulting from incorrect, incomplete or outdated information supplied by the customer.
Requests to correct an order or delivery address must be made before the order is packed or dispatched. Changes may not be possible after dispatch.
5. Product Information
We make reasonable efforts to display product descriptions, ingredients, quantities, measurements, prices, photographs and other information accurately.
However, the actual product may differ slightly from photographs or illustrations displayed on the website due to:
* Screen and device settings
* Photography conditions
* Seasonal changes
* Natural variations
* Agricultural sourcing
* Packaging updates
* Batch differences
* Availability of packaging materials
Product images are generally provided for representation and identification purposes.
Customers should read the product description, ingredient information, quantity, storage instructions and usage directions before placing an order.
6. Natural Variations in Products
Many products sold through Aathvika may be farm-grown, naturally processed, handmade, traditionally prepared or minimally processed.
Such products may naturally vary in:
* Colour
* Shape
* Size
* Texture
* Aroma
* Taste
* Moisture level
* Appearance
* Weight within permitted tolerances
Minor natural variations do not ordinarily constitute a defect, damage, adulteration or incorrect product.
Natural products may also differ between harvests, seasons, batches and locations of cultivation.
7. Organic and Product Claims
Descriptions such as “organic,” “natural,” “farm-sourced,” “traditional,” “chemical-free,” “eco-friendly” or similar expressions will be used according to the sourcing information, production methods, supplier declarations, certifications or standards applicable to the relevant product.
Customers should review the individual product page for specific information.
A general description appearing on the website should not be interpreted as applying identically to every product unless expressly stated.
Certification details, where applicable, may be displayed on the relevant product page or packaging.
8. Product Availability
All products are subject to availability.
Placing an order does not guarantee product availability until the order is verified and accepted by Aathvika.
A product may become unavailable due to:
* Stock exhaustion
* Crop or harvest conditions
* Supplier limitations
* Quality-control concerns
* Packaging shortages
* Seasonal availability
* Technical errors
* Unexpected demand
* Delivery restrictions
When a product becomes unavailable after payment, we may:
* Contact the customer
* Offer an appropriate substitute with the customer’s consent
* Remove the unavailable item from the order
* Provide store credit
* Process an eligible refund for the unavailable item
* Cancel the affected order
A substitute will not be sent without the customer’s consent where it materially differs from the ordered product.
9. Prices
Product prices will be displayed on the website in Indian Rupees unless otherwise stated.
Prices may include or exclude applicable taxes, shipping charges, handling charges and other fees, as disclosed during checkout.
Aathvika reserves the right to revise product prices at any time before an order is confirmed.
Price changes will not ordinarily affect an order already accepted and paid for, except where:
* The price was displayed incorrectly due to an obvious technical error
* A tax or statutory charge was incorrectly calculated
* The product, quantity or variant selected was different
* Fraud or manipulation is reasonably suspected
Where a pricing error is identified, we may contact the customer and provide the option to confirm the order at the correct price or cancel the affected item or order.
10. Taxes and Charges
Applicable taxes, shipping charges, Cash on Delivery charges, convenience charges, packaging charges or other lawful fees may be added to the order total.
All applicable charges will be displayed during checkout or communicated before the customer confirms the purchase.
Customers purchasing for business, wholesale or resale purposes must provide correct GST and billing information where a tax invoice is required.
A tax invoice may not be modified after issuance except where permitted by applicable law and our accounting procedures.
11. Placing an Order
An order is placed when the customer completes the checkout process and receives an order acknowledgement or confirmation.
An automated acknowledgement does not necessarily mean that the order has been finally accepted.
An order may be subject to:
* Payment confirmation
* Stock verification
* Address verification
* Customer confirmation
* Fraud-prevention checks
* Delivery-serviceability verification
* Product restrictions
* Internal approval for bulk or high-value purchases
A binding sale is treated as completed only when the order is accepted and processed by Aathvika, subject to applicable law.
12. Acceptance or Rejection of Orders
Aathvika may refuse, limit, hold or cancel an order for legitimate reasons, including:
* Product unavailability
* Incorrect pricing
* Incorrect product information
* Payment failure
* Payment-verification concerns
* Suspected fraud
* Unauthorised payment
* Incomplete customer details
* Non-serviceable delivery address
* Unusually large quantities
* Resale or commercial misuse
* Violation of these Terms
* Legal or regulatory restrictions
* Events beyond our reasonable control
Where a prepaid order is cancelled by Aathvika, the eligible amount received will be refunded according to our Cancellation and Refund Policy.
13. Order Quantity Restrictions
We may restrict the quantity of a product that may be purchased in a single order or by a single customer.
Quantity restrictions may be imposed due to:
* Limited stock
* Promotional conditions
* Fair distribution
* Perishable nature
* Delivery capacity
* Prevention of unauthorised resale
* Suspected misuse
Bulk, wholesale, institutional or commercial purchases may require separate approval and shipping arrangements.
14. Payment
Available payment methods may include:
* UPI
* Debit card
* Credit card
* Net banking
* Wallet
* Cash on Delivery
* Other payment methods displayed during checkout
Payment options may vary depending on the order value, product, customer profile and delivery location.
Online payments are processed through authorised third-party payment-service providers.
Aathvika does not directly collect or store complete card numbers, CVV numbers, UPI PINs, banking passwords or similar confidential payment credentials.
The use of a third-party payment service is also governed by the terms and privacy practices of that provider.
15. Payment Failure
An order may remain unconfirmed where:
* Payment fails
* The transaction is declined
* Payment verification is pending
* The payment gateway does not confirm the transaction
* The amount received is incomplete
* A payment dispute is raised
Where money is debited but the order is not confirmed, the customer should contact us with:
* Transaction reference number
* Payment date
* Amount
* Registered mobile number
* Order number, where available
* Proof or screenshot of payment
Resolution may require verification by the relevant bank, UPI provider or payment gateway.
16. Cash on Delivery
Cash on Delivery may be offered only for selected products, order values and locations.
Aathvika may require verification of a Cash on Delivery order before dispatch.
The customer must pay the full payable amount at delivery using a payment mode accepted by the delivery partner.
Repeated refusal, fraudulent ordering or non-acceptance of Cash on Delivery shipments may result in:
* Restriction of Cash on Delivery
* Requirement of advance payment
* Suspension of the customer account
* Cancellation of future orders
Cash on Delivery availability is not guaranteed for every order.
17. Shipping and Delivery
Orders will be shipped and delivered in accordance with our separately published **Shipping Policy**.
Delivery depends on:
* Product availability
* Courier coverage
* Delivery location
* Customer availability
* Weather and road conditions
* Operational factors
* Events outside our reasonable control
Any estimated delivery information is indicative and not a guaranteed delivery date.
The customer or an authorised person must be available to receive the shipment.
18. Inspection at Delivery
Customers should inspect the outer package at the time of delivery.
A visibly opened, leaking, severely damaged or tampered package should not be accepted wherever refusal is reasonably possible.
Customers are encouraged to record an uninterrupted unboxing video when opening the sealed package.
Complaints concerning damaged, missing, incorrect, leaking or tampered products must be submitted within the period stated in our Cancellation and Refund Policy.
The customer must preserve:
* Outer packaging
* Shipping label
* Product packaging
* Damaged or incorrect product
* Photographs
* Unboxing video, where available
until the complaint is reviewed.
19. Cancellation
Order cancellations are governed by our separately published **Cancellation Policy**.
A cancellation request should be submitted before the order is packed or dispatched.
Once packing, processing or dispatch has commenced, cancellation may not be possible.
Aathvika may cancel an order because of:
* Product unavailability
* Pricing or technical errors
* Payment concerns
* Delivery restrictions
* Suspected fraudulent activity
* Legal requirements
* Force majeure events
Eligible refunds will be handled according to the applicable Refund Policy.
20. Returns, Refunds and Replacements
Returns, refunds and replacements are governed by our separately published **Refund Policy**.
Because many products are food-based, agricultural, personal-consumption or perishable goods, returns may not be accepted for change of mind, personal preference or after the product has been opened or used.
A refund, replacement or store credit may be considered for verified cases involving:
* Damaged products
* Incorrect products
* Missing products
* Defective products
* Leaking packages
* Tampered packages
* Other genuine fulfilment errors
Nothing in these Terms is intended to remove or restrict any non-waivable consumer remedy available under applicable law.
21. Storage and Use of Products
Customers must read and follow all storage, handling, preparation, expiry and usage instructions provided on the product page or packaging.
Aathvika will not be responsible for deterioration, contamination, spoilage or damage caused after delivery due to:
* Improper storage
* Exposure to moisture
* Exposure to excessive heat or sunlight
* Delay in opening the package
* Use after the expiry or best-before date
* Failure to reseal the package
* Mixing with contaminated materials
* Improper handling
* Use contrary to product instructions
Perishable and farm-fresh products should be inspected and stored promptly after delivery.
22. Allergies and Dietary Requirements
Customers are responsible for reviewing the product label, ingredient list and allergen information before purchase or consumption.
Products may be processed, packed or stored in facilities that also handle ingredients such as:
* Nuts
* Peanuts
* Milk
* Wheat
* Gluten
* Sesame
* Soy
* Mustard
* Other recognised allergens
Customers with allergies, intolerances, health conditions or specific dietary requirements should seek suitable professional guidance and contact us for available product information before consumption.
A product should not be consumed when its ingredient information is unsuitable or unclear to the customer.
23. Health and Medical Disclaimer
Products and content displayed on Aathvika.com are not intended to diagnose, treat, cure or prevent any disease unless expressly approved and legally authorised for such a purpose.
Information relating to nutrition, traditional practices, agriculture, wellness or product usage is provided for general informational purposes.
It is not a substitute for advice from a qualified medical, nutrition or healthcare professional.
Customers who are pregnant, nursing, taking medication, undergoing treatment or living with a medical condition should obtain appropriate professional advice before using a product where necessary.
24. Subscriptions and Recurring Orders
Where subscription services are offered, the customer may select an available delivery frequency, product plan and payment method.
Subscription terms displayed at the time of enrolment form part of these Terms.
Customers are responsible for keeping their:
* Delivery address
* Contact details
* Payment information
* Product preferences
* Subscription instructions
accurate and current.
Requests to pause, modify, reschedule or cancel a subscription must be made before the relevant order enters processing.
Where recurring payment is enabled, the customer authorises the applicable payment provider to process payments according to the selected plan until cancellation or expiry of the mandate.
25. Offers, Discounts and Coupons
Promotional offers, coupons, referral benefits and discounts may be subject to separate conditions.
Unless otherwise stated:
* Offers cannot be exchanged for cash.
* Only one coupon may be used per order.
* Coupons may have an expiry date.
* Minimum-order requirements may apply.
* Certain products may be excluded.
* Offers may be restricted to selected customers or locations.
* Discounts may not apply to shipping or other charges.
* Cancelled or refunded orders may lose promotional benefits.
Aathvika may withdraw or modify an offer before an order is confirmed.
Benefits obtained through fraud, multiple-account abuse, manipulation or technical exploitation may be cancelled.
26. Wallets, Store Credits and Reward Points
Where wallet balances, store credits or reward points are offered:
* They may be used only according to the programme conditions.
* They are generally not transferable.
* They may not be redeemable for cash unless legally required.
* They may have an expiry period.
* They may be reversed when an underlying order is cancelled or refunded.
* They may be suspended in cases of suspected misuse.
Any specific conditions displayed in the customer account or programme page will form part of these Terms.
27. Referral and Affiliate Programmes
Aathvika may offer referral, affiliate or promotional-partner programmes subject to separate programme conditions.
Participants must not:
* Make false or misleading product claims
* Send spam or unsolicited messages
* Misrepresent themselves as employees or authorised representatives
* Use unlawful advertising methods
* Create fake orders or accounts
* Manipulate clicks, referrals, leads or commissions
* Use Aathvika trademarks without permission
* Publish deceptive pricing or discount claims
* Bid on restricted brand keywords where prohibited
* Violate applicable advertising, consumer or privacy laws
Commissions or rewards may be withheld, reversed or cancelled for:
* Cancelled orders
* Refunded orders
* Returned shipments
* Self-referrals prohibited by programme rules
* Fraudulent transactions
* Duplicate accounts
* Policy violations
Participation may be suspended or terminated for misuse.
28. Reviews, Ratings and User Content
Customers may be permitted to post reviews, ratings, photographs, comments or other content.
By submitting content, you confirm that:
* It is based on your genuine experience.
* It is accurate to the best of your knowledge.
* You have the right to submit it.
* It does not violate another person’s rights.
* It does not contain unlawful, abusive or misleading material.
* It does not contain malicious software, spam or unauthorised advertising.
You grant Aathvika a non-exclusive, royalty-free and lawful licence to display, reproduce and use submitted content for website operation, customer information and promotional purposes, subject to applicable privacy rights.
We may moderate or remove content that is:
* False or misleading
* Abusive or threatening
* Defamatory
* Obscene
* Unrelated to the product
* Promotional spam
* Infringing
* Fraudulent
* Unlawful
* In violation of these Terms
Genuine negative reviews will not be removed merely because they express dissatisfaction.
29. Acceptable Use of the Website
You must not:
* Use the website for unlawful purposes
* Attempt unauthorised access to an account or server
* Introduce viruses, malware or harmful code
* Interfere with website operation
* Scrape or extract data without permission
* Use automated systems to overload the website
* Impersonate another person
* Submit false information
* Manipulate prices, discounts, reviews or referrals
* Copy protected content for commercial use
* Circumvent security controls
* Use the website to harass or harm others
* Attempt fraudulent payments or chargebacks
* Exploit a technical error for personal gain
Aathvika may restrict access, cancel affected transactions and take lawful action where misuse is detected.
30. Intellectual Property Rights
Unless otherwise stated, the website and its content are owned by or licensed to Aathvika Organic Farms.
Protected content may include:
* Brand names
* Logos
* Product photographs
* Website design
* Graphics
* Text
* Videos
* Product descriptions
* Software
* Databases
* Layouts
* Promotional materials
You may access the website for personal and lawful shopping purposes.
You must not reproduce, modify, republish, distribute, sell, commercially exploit or create derivative works from website content without prior written permission.
References to third-party brands remain the property of their respective owners.
31. Third-Party Links and Services
The website may include links to:
* Payment gateways
* Courier tracking websites
* Social-media platforms
* External information pages
* Other third-party services
Aathvika does not control the availability, security, privacy practices or content of third-party websites.
Accessing an external service is at the customer’s discretion and is governed by that service provider’s own terms.
32. Privacy and Personal Information
Personal information is collected, used, stored and disclosed according to our separately published **Privacy Policy**.
By using the website, you acknowledge that necessary personal information may be shared with service providers such as:
* Payment processors
* Courier companies
* Delivery personnel
* Technology providers
* Communication providers
* Professional advisers
to process orders and provide services.
33. Electronic Communications
By using the website or providing your contact details, you consent to receive transactional communications regarding:
* Account registration
* Order confirmation
* Payment status
* Dispatch
* Delivery
* Cancellation
* Refund
* Subscription
* Customer support
* Security alerts
Communications may be sent by email, SMS, WhatsApp, telephone or website notification.
Promotional communications will be sent in accordance with applicable consent and opt-out requirements.
34. Website Availability
We aim to keep Aathvika.com accessible and functional but do not guarantee uninterrupted availability.
The website may be temporarily unavailable because of:
* Maintenance
* Server failure
* Hosting issues
* Software updates
* Cybersecurity incidents
* Internet disruption
* Technical errors
* Events outside our control
We may modify, suspend or discontinue a website feature where reasonably necessary.
Orders already accepted will continue to be handled according to applicable policies unless fulfilment becomes impossible.
35. Correction of Errors
The website may occasionally contain typographical, technical, pricing, availability or product-information errors.
Aathvika may correct an error and update the website without prior notice.
Where an error materially affects an order, the customer will be informed and offered an appropriate resolution, such as:
* Confirmation of corrected details
* Selection of an alternative
* Cancellation
* Eligible refund
36. Disclaimer of Warranties
Aathvika will supply products with reasonable care and in accordance with applicable legal requirements.
However, to the maximum extent legally permissible, we do not guarantee that:
* The website will always operate without interruption.
* Every product will be available at all times.
* Product photographs will exactly match natural products.
* Delivery will occur at an exact time.
* General informational content will suit every individual purpose.
* Third-party services will remain continuously available.
Nothing in this section excludes warranties, guarantees or remedies that cannot lawfully be excluded.
37. Limitation of Liability
To the extent permitted by applicable law, Aathvika will not be liable for indirect, incidental or consequential loss arising from:
* Misuse of a product
* Failure to follow storage or usage instructions
* Incorrect information supplied by the customer
* Unauthorised account use caused by customer negligence
* Delay caused by third-party courier operations
* Third-party website or payment-provider failure
* Events beyond our reasonable control
Where liability is established for an affected order, our responsibility will ordinarily be limited to an appropriate remedy concerning that order, such as replacement, refund, repair or other relief available under applicable law.
This limitation does not apply to liability that cannot lawfully be limited or excluded, including applicable consumer rights.
38. Indemnity
You agree to be responsible for losses, claims or reasonable expenses caused by your:
* Unlawful use of the website
* Fraudulent activity
* Infringement of intellectual property rights
* Submission of unlawful content
* Material breach of these Terms
* Misuse of referral or affiliate programmes
This provision will not make a consumer responsible for matters caused by Aathvika’s own breach, negligence or unlawful conduct.
39. Suspension and Termination
We may suspend or terminate access to the website or an account where there is reasonable evidence of:
* Fraud
* Unauthorised access
* Repeated abuse of policies
* Manipulation of promotions
* Threats to website security
* Illegal activity
* Material breach of these Terms
Where reasonably possible, the customer may be informed of the reason.
Suspension or termination will not affect rights and obligations arising from completed transactions or existing legal claims.
40. Force Majeure
Aathvika will not be responsible for delay or failure caused by circumstances beyond reasonable control, including:
* Flood
* Cyclone
* Fire
* Natural disaster
* Epidemic or pandemic
* War or civil unrest
* Government restriction
* Transport strike
* Road closure
* Courier disruption
* Labour shortage
* Power failure
* Internet or system outage
* Agricultural or crop failure
* Other force majeure events
We will make reasonable efforts to resume affected services when normal operations become possible.
41. Complaints and Grievance Assistance
Customers may contact Aathvika regarding:
* Orders
* Payments
* Delivery
* Product quality
* Cancellation
* Refunds
* Account access
* Privacy concerns
* Other website-related complaints
Please provide:
* Customer name
* Order number
* Registered mobile number
* Email address
* Description of the issue
* Supporting photographs or documents, where relevant
**Grievance Contact:**
Name: **[Insert Grievance Officer/Contact Person]**
Designation: **[Insert Designation]**
Email: **[Insert Grievance Email Address]**
Phone: **[Insert Contact Number]**
Address: **[Insert Business Address]**
We will make reasonable efforts to acknowledge and resolve genuine complaints in accordance with applicable law and the nature of the issue.
42. Governing Law
These Terms and Conditions will be governed by the laws of India.
Nothing in these Terms limits a customer’s right to approach a competent consumer commission, court, authority or grievance forum available under applicable law.
Subject to such statutory rights, disputes will be subject to the jurisdiction of the competent courts and authorities at **[Insert District and State]**.
43. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect.
The invalid provision will be interpreted or modified only to the extent necessary to make it lawful and enforceable.
44. Waiver
Failure by Aathvika to enforce a provision on one occasion does not amount to a permanent waiver of that provision or any other right.
Any waiver must be expressly confirmed by an authorised representative.
45. Entire Agreement
These Terms, together with the following policies, constitute the agreement governing use of the website and purchases:
* Privacy Policy
* Shipping Policy
* Cancellation Policy
* Refund Policy
* Subscription terms, where applicable
* Affiliate or referral terms, where applicable
* Product-specific conditions displayed during purchase
Where product-specific terms conflict with these general Terms, the specific terms will apply to that product or service to the extent of the conflict.
46. Changes to These Terms
Aathvika Organic Farms may revise these Terms and Conditions to reflect changes in:
* Website features
* Products and services
* Business operations
* Payment methods
* Shipping arrangements
* Legal requirements
* Security practices
The revised Terms will be published on this page with an updated date.
Changes will not unfairly alter rights relating to an order already completed before the revised Terms became effective.
Continued use of the website after publication of revised Terms constitutes acceptance of the updated Terms for future use and transactions.
47. Contact Us
For questions regarding these Terms and Conditions, please contact:
**Aathvika Organic Farms**
Website: **[www.aathvika.com](http://www.aathvika.com)**
Email: **care@aathvika.com**
Please mention your order number in all order-related communications.
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