SHIPPING & DELIVERY POLICY
This Shipping and Delivery Policy explains how orders placed through [www.aathvika.com](http://www.aathvika.com) are processed, packed, dispatched and delivered by Aathvika Organic Farms, referred to in this Policy as “Aathvika,” “we,” “us” or “our.”
By placing an order through our website, you agree to the terms contained in this Shipping and Delivery Policy.
1. ORDER PROCESSING
Orders are processed after successful order confirmation and payment verification, wherever applicable.
The processing period may vary depending on:
• Product availability
• Nature of the product
• Order quantity
• Subscription schedule
• Delivery location
• Seasonal demand
• Public holidays
• Weather conditions
• Courier availability
• Operational requirements
• Circumstances beyond our reasonable control
Orders placed outside normal working hours, on Sundays or on public holidays may be taken up for processing on the next working day.
Order processing and delivery are separate stages. Delivery begins only after the order has been packed and dispatched.
2. SHIPPING COVERAGE
Aathvika Organic Farms delivers products to serviceable PIN codes within India.
Delivery availability depends on the coverage provided by our courier, logistics and delivery partners.
Certain products may be available only in selected areas because of their:
• Perishable nature
• Storage requirements
• Weight or size
• Delivery sensitivity
• Local sourcing conditions
• Special handling requirements
• Courier or legal restrictions
When the delivery address is not serviceable, we may contact the customer before dispatch. The order may be cancelled, and any eligible prepaid amount may be refunded.
3. ESTIMATED DELIVERY
Delivery timelines vary depending on the product, delivery location, order quantity, courier availability and other operational factors.
Estimated delivery information, where available, may be displayed during checkout, communicated after order confirmation or provided through tracking updates issued by the courier or delivery partner.
Any delivery estimate communicated to the customer is indicative and must not be treated as a guaranteed delivery date or time.
Certain locations, including remote, rural or limited-service areas, may require additional transit time.
Aathvika Organic Farms will make reasonable efforts to process and deliver every order as promptly as possible. However, delivery may be delayed due to:
• Courier or logistics operations
• Weather conditions
• Public holidays
• Transport interruptions
• Strikes
• Road closures
• Government restrictions
• High seasonal demand
• Incorrect or incomplete delivery information
• Customer unavailability
• Natural disasters
• Other circumstances beyond our reasonable control
4. SHIPPING CHARGES
Shipping charges, wherever applicable, will be displayed during checkout before the order is confirmed.
Shipping charges may depend on:
• Delivery location
• Order weight
• Package dimensions
• Product category
• Delivery method
• Order value
• Courier charges
• Special handling requirements
Aathvika may offer free shipping for selected products, order values, subscription plans, promotional campaigns or delivery locations.
Any free-shipping offer will be subject to the conditions displayed on the website at the time of purchase.
Shipping, handling, convenience or special-delivery charges are generally non-refundable except where:
• The complete order is cancelled by Aathvika before dispatch
• The entire order is confirmed as lost in transit
• The complete order is delivered incorrectly
• The complete shipment is damaged due to our fault or that of the delivery partner
• A refund is otherwise approved under our Refund Policy
5. ORDER CONFIRMATION
After an order is successfully placed, the customer may receive confirmation through one or more of the following methods:
• Email
• SMS
• WhatsApp
• Customer account dashboard
• Website notification
The confirmation may contain:
• Order number
• Products ordered
• Delivery address
• Payment status
• Order value
• Shipping charges
• Processing information
• Delivery or tracking information, where available
Customers must verify the order details immediately and notify us of any error before the order is packed or dispatched.
6. DISPATCH AND TRACKING
Once an order is dispatched, tracking information may be shared through:
• Email
• SMS
• WhatsApp
• Customer account dashboard
• Courier tracking link
Tracking information may include:
• Courier or delivery partner name
• Tracking or consignment number
• Dispatch status
• Tracking link
• Estimated delivery information
Tracking updates are provided by the courier or logistics partner.
There may occasionally be a delay between dispatch and the appearance of tracking information in the courier’s system.
For local, farm-direct or self-managed deliveries, real-time online tracking may not always be available.
7. DELIVERY ADDRESS
Customers must provide a complete, accurate and serviceable delivery address while placing an order.
The delivery address should include:
• Recipient’s full name
• House, flat, office or building number
• Street or locality
• Landmark, wherever necessary
• City
• District
• State
• Correct PIN code
• Active mobile number
• Alternative contact number, where available
Aathvika Organic Farms will not be responsible for delays, failed delivery or loss caused by incorrect, incomplete, outdated or misleading address details provided by the customer.
A request to change the delivery address may be considered only before dispatch.
Once an order has been dispatched, changing the delivery address may not be possible.
8. CUSTOMER AVAILABILITY
The customer or an authorised person should be available at the delivery address to receive the package.
The courier or delivery partner may contact the customer before or during delivery.
Delivery may fail where the customer:
• Is unavailable
• Does not answer calls
• Refuses to accept the package
• Provides an incorrect address
• Provides an incorrect phone number
• Fails to provide access to the delivery location
• Requests an unsupported address change
• Does not cooperate with reasonable delivery instructions
In such circumstances, the shipment may be returned to us.
Re-delivery may be subject to additional shipping, return and handling charges.
9. DELIVERY ATTEMPTS
The number of delivery attempts depends on the practices of the respective courier or logistics partner.
When delivery cannot be completed after the permitted attempts, the shipment may be marked as undelivered and returned to origin.
Where the customer requests re-dispatch after the package is returned, the customer may be required to pay:
• Re-shipping charges
• Return-to-origin charges
• Additional handling charges
• Other applicable delivery costs
Any eligible refund for an undelivered order may be processed only after the returned package is received and inspected by Aathvika.
Applicable shipping, return and handling charges may be deducted where the delivery failure was caused by the customer.
10. CASH ON DELIVERY ORDERS
Cash on Delivery may be available only for selected products, order values and serviceable locations.
For Cash on Delivery orders:
• The customer must provide an active mobile number.
• Order verification may be required before dispatch.
• The customer must pay the complete payable amount at the time of delivery.
• Available payment methods at delivery may depend on the courier partner.
• Additional Cash on Delivery charges may apply.
• Repeated refusal of Cash on Delivery orders may result in restriction or withdrawal of the facility.
Aathvika reserves the right to disable Cash on Delivery for specific products, customers, order values or delivery locations based on operational or risk-related considerations.
11. PREPAID ORDERS
Prepaid orders will be processed after successful payment confirmation.
Where payment has been debited but the order is not confirmed, the customer should contact our support team with:
• Payment reference number
• Transaction date
• Amount paid
• Registered mobile number
• Screenshot or proof of payment, where available
Payment-related issues may require verification with the bank, UPI provider, payment gateway or other payment-service provider.
12. PACKAGING
Aathvika takes reasonable care to pack products safely, securely and hygienically.
Packaging may vary depending on:
• Product type
• Quantity
• Weight
• Fragility
• Storage requirements
• Weather conditions
• Delivery distance
• Courier requirements
An order may be divided into multiple packages for safe and efficient delivery.
Where an order is shipped in more than one package, the packages may be delivered separately.
We may use recyclable, reusable or eco-conscious packaging wherever reasonably practical.
13. PERISHABLE AND FARM-FRESH PRODUCTS
Certain farm-fresh, naturally processed or perishable products may require special delivery arrangements.
Customers must inspect such products immediately upon delivery and store them according to the instructions provided on the packaging or product page.
Delivery availability for perishable products may be restricted to selected locations.
Natural and farm-sourced products may vary in:
• Colour
• Shape
• Size
• Aroma
• Texture
• Moisture
• Appearance
Such natural variations are common and will not ordinarily be treated as shipping damage or product defects.
14. DAMAGED, OPENED OR TAMPERED PACKAGES
Customers should inspect the outer packaging before accepting delivery.
A package should not be accepted where it appears:
• Opened
• Severely damaged
• Torn
• Crushed
• Wet
• Leaking
• Tampered with
• Improperly resealed
Where possible, customers should record an uninterrupted unboxing video from the time the sealed package is opened.
When a damaged, leaking or tampered package is accepted, the issue must be reported to Aathvika within 24 hours of delivery.
The complaint should include:
• Order number
• Customer name and registered mobile number
• Clear photographs of the outer package
• Photograph of the shipping label
• Photographs of the affected product
• Unboxing video, where available
• A brief description of the issue
Claims submitted without sufficient information or supporting evidence may not be accepted.
15. MISSING, INCORRECT OR INCOMPLETE ORDERS
The customer must contact us within 24 hours of delivery if the order contains:
• An incorrect product
• A missing item
• A lower quantity than ordered
• An incomplete package
• A product not included in the order
• A package received without the expected contents
The customer must retain the original packaging, shipping label and received products until the complaint has been reviewed.
After verification, Aathvika may provide:
• Replacement
• Re-dispatch
• Partial refund
• Full refund, where appropriate
• Store credit
• Another suitable resolution
The remedy will depend on the nature of the issue, product availability and the result of verification.
16. DELAYED DELIVERY
Aathvika makes reasonable efforts to ensure timely dispatch and delivery.
However, we are not responsible for delays caused solely by courier companies, logistics providers, weather events, transport disruptions, government restrictions or circumstances beyond our reasonable control.
Where delivery is significantly delayed, customers may contact us for assistance.
We may:
• Coordinate with the courier partner
• Raise a delivery complaint
• Share available tracking information
• Request an investigation
• Provide an appropriate resolution after verification
Aathvika cannot guarantee an exact delivery date or time.
17. LOST SHIPMENTS
A shipment will be treated as lost only after confirmation from the courier or logistics partner.
When a prepaid shipment is confirmed as lost in transit, Aathvika may, after verification and subject to product availability:
• Re-dispatch the order
• Replace the affected product
• Issue store credit
• Process an eligible refund
The final resolution will be determined after completion of the courier investigation.
18. REFUSED DELIVERY
Customers should not refuse delivery unless the package is visibly opened, damaged, leaking or tampered with.
Where a customer refuses delivery without a valid reason, the shipment may be returned to us.
For prepaid orders, any eligible refund may be processed after deducting:
• Forward shipping charges
• Return shipping charges
• Handling charges
• Special packaging costs
• Other costs incurred in processing the order
Perishable, temperature-sensitive or non-resalable products may not be eligible for a refund after unjustified refusal.
19. RETURN TO ORIGIN
A shipment may be returned to origin where:
• The address is incorrect or incomplete
• The customer is unavailable
• The customer refuses delivery
• The customer cannot be contacted
• The location is inaccessible
• Delivery attempts are unsuccessful
• The courier cannot complete delivery
• The package is not collected from the courier facility
• Local delivery restrictions apply
Once the shipment is returned to us, the package will be inspected.
Any eligible refund or re-dispatch will be handled in accordance with:
• This Shipping and Delivery Policy
• Our Cancellation and Refund Policy
• The condition of the returned products
• The reason for failed delivery
20. SUBSCRIPTION DELIVERIES
For subscription orders, products may be dispatched according to the delivery frequency selected by the customer.
Customers must ensure that the following details remain accurate and current:
• Delivery address
• Mobile number
• Payment information
• Delivery preferences
• Subscription status
Requests to change the address, pause delivery, reschedule or cancel a subscription should be submitted before the relevant shipment is packed or dispatched.
Once a subscription order has been packed or dispatched, changes may not be possible.
21. BULK, WHOLESALE AND CORPORATE ORDERS
Bulk, wholesale, institutional, corporate or special-quantity orders may be subject to separate shipping terms.
Shipping charges and delivery arrangements may depend on:
• Total quantity
• Weight and volume
• Delivery distance
• Vehicle requirements
• Packaging requirements
• Loading and unloading arrangements
• Delivery location
• Product availability
• Special handling requirements
Customers may be required to contact us directly for a customised quotation and delivery arrangement.
22. INTERNATIONAL SHIPPING
International shipping is currently [Available / Not Available].
Where international shipping is available, the customer may be responsible for:
• Customs duties
• Import taxes
• Local levies
• Clearance charges
• Documentation charges
• Country-specific restrictions
• Additional courier charges
International delivery may be affected by customs clearance, import regulations and local delivery conditions.
23. FORCE MAJEURE
Aathvika Organic Farms will not be liable for failure or delay in dispatch or delivery caused by events beyond our reasonable control, including:
• Natural disasters
• Floods
• Cyclones
• Heavy rainfall
• Fire
• Epidemics or pandemics
• War
• Civil unrest
• Government restrictions
• Transport strikes
• Fuel shortages
• Courier disruption
• Road closures
• Labour shortages
• Internet or system failures
• Other force majeure events
We will make reasonable efforts to communicate material delays and resume fulfilment when normal operations become possible.
24. CUSTOMER RESPONSIBILITY
Customers are responsible for:
• Providing accurate delivery details
• Providing an active contact number
• Ensuring availability during delivery
• Inspecting the package upon receipt
• Storing products correctly after delivery
• Reporting delivery issues within the applicable period
• Preserving the packaging and evidence for verification
Aathvika will not be responsible for loss, spoilage or damage caused after delivery due to improper handling, delayed opening, incorrect storage or misuse by the customer.
25. CHANGES TO THIS POLICY
Aathvika Organic Farms reserves the right to revise this Shipping and Delivery Policy whenever required.
Changes may be made to reflect updates in:
• Delivery coverage
• Courier arrangements
• Shipping charges
• Operational procedures
• Product categories
• Legal requirements
• Business practices
The revised Policy will be published on this page with an updated effective date.
Continued use of the website after publication of the revised Policy will be treated as acceptance of the changes.
26. CONTACT US
For shipping, delivery, tracking or order-related assistance, please contact:
Aathvika Organic Farms
Website: www.aathvika.com
Email: care@aathvika.com
Please mention your order number in all shipping and delivery communications.
Delivery