Privacy Policy
Last Updated: [Insert Date]
This Privacy Policy explains how Aathvika Organic Farms, operating through www.aathvika.com (“Aathvika,” “we,” “us,” or “our”), collects, uses, stores, protects and discloses information received from visitors, customers and registered users of our website.
This Privacy Policy applies to the website, customer accounts, orders, subscriptions, affiliate services and all other products and services offered through Aathvika.com.
By accessing or using this website, creating an account, placing an order or submitting your information, you acknowledge that you have read and accepted this Privacy Policy. When you do not agree with this Policy, please discontinue the use of our website and services.
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Your continued use of the website after such changes are published will be treated as your acceptance of the revised Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide while browsing our website, registering an account, purchasing a product, subscribing to a service, joining our affiliate programme, contacting customer support or using any other feature of the website.
The information collected may include:
• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Street, city, district, state and country
• Postal or PIN code
• Account login information
• Order and transaction details
• Product preferences
• Subscription information
• Affiliate or referral information
• Customer-support communications
• Reviews, feedback and enquiries
• Any other information voluntarily submitted through the website
2. Account Information
When you register an account, we may collect and store your name, email address, mobile number, delivery address and account credentials.
You are responsible for maintaining the confidentiality of your login details and for all activities performed through your account. Please notify us immediately if you suspect unauthorised access to your account.
3. Payment Information
When you purchase a product or service, we may collect your billing name, billing address, order amount, payment status and selected payment method.
We do not directly collect or store complete debit-card numbers, credit-card numbers, CVV numbers, card expiry dates, UPI PINs, internet-banking passwords or similar confidential banking credentials on our website.
Online payments are securely processed by authorised banks, payment gateways or payment-service providers. Payment information submitted during a transaction is governed by the respective payment provider’s privacy policy and security practices.
We may receive limited transaction details from the payment provider, such as payment status, transaction reference number, amount paid and payment method, for order confirmation, accounting, fraud prevention and refund processing.
4. Automatically Collected Information
When you visit Aathvika.com, certain technical information may be collected automatically, including:
• Internet Protocol address
• Browser type and version
• Device type and operating system
• Pages visited
• Time and duration of visits
• Referring website or source
• Website interactions
• Approximate location derived from technical information
• Cookie and session information
This information helps us operate the website, understand customer behaviour, improve performance, prevent misuse and provide a better user experience.
5. How We Use Your Information
We may use the information collected for the following purposes:
• To create and manage customer accounts
• To receive, process and fulfil orders
• To deliver products to the correct address
• To process payments, cancellations, replacements and refunds
• To provide order confirmations and delivery updates
• To manage subscriptions and recurring deliveries
• To operate affiliate and referral programmes
• To provide customer support
• To respond to questions, complaints and feedback
• To verify customer identity and transaction details
• To prevent fraudulent, suspicious or unauthorised activities
• To improve our website, products and services
• To personalise the shopping experience
• To maintain internal records and accounts
• To comply with legal and regulatory obligations
• To send promotional communications where permitted
• To inform customers about new products, offers, services or website features
6. Order Fulfilment and Service Providers
To process and fulfil an order, we may share necessary personal information with trusted third-party service providers, including:
• Courier and logistics companies
• Delivery personnel
• Payment gateways and banking partners
• Product suppliers and fulfilment partners
• Website-hosting and technology providers
• Email, SMS and communication-service providers
• Accounting, auditing and professional advisers
• Fraud-detection and security-service providers
Only the information reasonably required to perform the relevant service will be shared.
For example, a courier company may receive the customer’s name, delivery address and contact number to deliver an order.
These third-party providers are expected to process information only for the purpose for which it was shared and in accordance with applicable privacy and data-protection requirements.
7. Marketing and Promotional Communications
With your consent or where otherwise permitted by law, we may send information about:
• Special offers and discounts
• New products
• Subscription services
• Seasonal campaigns
• Affiliate opportunities
• Website features
• Farm updates
• Other services offered by Aathvika Organic Farms
You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.
Even after opting out of promotional communications, you may continue to receive essential transactional messages relating to your account, orders, payments, refunds, subscriptions or customer-support requests.
8. Cookies and Similar Technologies
Aathvika.com may use cookies, pixels, session tools and similar technologies to:
• Keep users signed in
• Remember shopping-cart contents
• Save customer preferences
• Improve website functionality
• Understand how visitors use the website
• Measure website traffic and performance
• Prevent fraud and security threats
• Display relevant promotional content
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including account login, shopping-cart operation and checkout.
9. Protection of Personal Information
We take reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration or destruction.
These measures may include:
• Secure website connections
• Restricted administrative access
• Password protection
• Access controls
• Regular security monitoring
• Secure payment processing through authorised providers
• Data backups and system maintenance
However, no website, internet transmission, electronic storage system or communication method can be guaranteed to be completely secure. Customers should therefore use strong passwords, protect their login credentials and exercise care while sharing information online.
10. Disclosure Required by Law
We may disclose personal information where reasonably necessary:
• To comply with applicable laws or regulations
• To respond to a lawful court order, government request or legal process
• To enforce our Terms and Conditions or other policies
• To investigate fraud, cyber incidents or unauthorised transactions
• To protect the rights, property or safety of Aathvika, our customers or others
• To establish, exercise or defend legal claims
We will not sell or rent customers’ personal information to unrelated third parties for their independent marketing purposes.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
• Fulfil orders and provide services
• Maintain customer accounts
• Resolve complaints or disputes
• Process refunds and replacements
• Comply with tax, accounting and legal obligations
• Detect and prevent fraud
• Enforce contractual rights
• Maintain legitimate business records
Information that is no longer required may be deleted, anonymised or securely archived, subject to applicable legal requirements.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social-media platforms or other external services.
Aathvika does not control the privacy, security or content practices of such third parties. Accessing an external website is subject to that website’s own terms and privacy policy.
Customers are encouraged to review the privacy policy of any third-party service before providing personal information.
13. Children’s Privacy
Aathvika.com is intended for persons who are legally capable of entering into a purchase or service transaction.
We do not knowingly collect personal information directly from children below 18 years of age without the involvement or consent of a parent or legal guardian.
When we become aware that personal information has been submitted by a child without appropriate consent, we may take reasonable steps to delete the information.
14. Customer Rights and Choices
Subject to applicable law, customers may contact us to request:
• Access to personal information held by us
• Correction of inaccurate or incomplete information
• Updating of account or contact details
• Withdrawal of marketing consent
• Deletion of an account or certain personal information
• Information regarding how personal data is used
Some information may need to be retained where required by law, for accounting or tax purposes, for fraud prevention, or for resolving ongoing transactions and disputes.
We may request reasonable identity verification before processing a privacy-related request.
15. Accuracy of Information
Customers are responsible for providing accurate, complete and current information.
Aathvika will not be responsible for delivery failures, communication errors, account-access issues or other consequences caused by incorrect, incomplete or outdated information provided by the customer.
You may update your information through your customer account or by contacting our support team.
16. Business Transfer
If Aathvika Organic Farms undergoes a merger, restructuring, acquisition, sale, transfer or reorganisation, customer information may be transferred as part of the relevant business assets.
Any such transfer will remain subject to applicable law and appropriate privacy obligations.
17. Changes to This Privacy Policy
Aathvika Organic Farms reserves the right to revise this Privacy Policy whenever required to reflect changes in our services, website features, business practices or legal obligations.
The revised version will be published on this page. Customers are encouraged to review this Policy periodically.
18. Contact Us
For questions, concerns, corrections, account-deletion requests or other privacy-related matters, please contact:
Aathvika Organic Farms
Website: www.aathvika.com
Email: care@aathvika.com
Please include sufficient details in your communication so that we can identify and respond to your request appropriately.
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