Aathvika Organic Farms takes reasonable care while sourcing, packing and dispatching every order. Since most of our products are food-based, agricultural, natural or perishable in nature, returns are generally not accepted for hygiene, quality and safety reasons.
A refund, replacement or store credit may be considered only in cases where the customer receives a damaged, defective, leaking, tampered, missing, expired or incorrect product.
The issue must be reported within 24 hours of delivery. The customer must provide the order number, registered mobile number, clear photographs of the outer packaging, shipping label and affected product. An unboxing video may also be requested wherever necessary for verification.
Requests submitted after the reporting period or without sufficient photographs, order details or supporting evidence may not be accepted.
Where only part of an order is damaged, defective, missing or incorrect, the refund or replacement will be limited to the affected product or quantity. Products received in proper condition will not be eligible for refund.
Refunds will not ordinarily be provided for change of mind, personal taste preferences, dislike of colour, texture, size, aroma or appearance, minor natural variations, improper storage after delivery, damage caused by the customer, incomplete delivery details, refusal to accept delivery or customer unavailability during delivery attempts.
Organic, traditional and farm-sourced products may naturally differ in colour, shape, size, aroma, texture and appearance from one batch to another. Such natural differences will not normally be treated as defects.
Once the complaint is verified and approved, Aathvika Organic Farms may provide a replacement, partial refund, full refund, store credit or coupon, depending on the nature of the issue.
Approved refunds will normally be initiated within 5 to 7 business days. The time required for the refund to appear in the customer’s account may depend on the bank, UPI service, card issuer or payment gateway.
Original shipping, handling and convenience charges are generally non-refundable. However, where the complete order is damaged, incorrect or undelivered due to an error attributable to Aathvika Organic Farms or its delivery partner, the applicable shipping charges may also be refunded after verification.
Aathvika Organic Farms reserves the right to reject any refund or replacement request that appears false, incomplete, unsupported, fraudulent or contrary to this policy.
Returns