Customers may request cancellation of an order before it has been packed, processed or handed over to the courier partner. Once an order has entered the packing or dispatch stage, cancellation may no longer be possible.
To request cancellation, the customer must contact Aathvika Organic Farms at the earliest and provide the order number, registered mobile number and reason for cancellation.
For prepaid orders cancelled before dispatch, the eligible amount will be refunded to the original payment method. The refund will normally be initiated within 5 to 7 business days after the cancellation is approved. The actual time required for the amount to reflect in the customer’s account may vary depending on the bank, card provider, UPI service or payment gateway.
Cash-on-delivery orders may be cancelled before dispatch without any refund obligation, as no advance payment has been received.
Orders cannot ordinarily be cancelled after dispatch. Where cancellation is exceptionally accepted after dispatch, forward shipping charges, return shipping charges and applicable handling expenses may be deducted from the refundable amount.
Aathvika Organic Farms reserves the right to cancel an order due to product unavailability, pricing errors, payment verification failure, incorrect customer details, delivery restrictions, suspected fraudulent activity, force majeure events or any other reason beyond reasonable control.
Where an order is cancelled by Aathvika Organic Farms after payment has been received, the eligible amount will be refunded to the original payment method.
Customers are requested to carefully verify the products, quantities, delivery address, contact number and payment details before confirming an order.
Orders