Cancellation Policy
1. Orders may be cancelled only before they are packed, processed or handed over to the courier partner.
2. Once an order is packed, processed or dispatched, cancellation may not be possible.
3. To request cancellation, the customer must contact Aathvika Organic Farms immediately with the order number and registered mobile number.
4. For approved prepaid cancellations before dispatch, the eligible amount will be refunded to the original payment method.
5. Cash on Delivery orders may be cancelled before dispatch without refund obligation, as no advance payment has been received.
6. Aathvika Organic Farms may cancel an order due to product unavailability, pricing error, payment issue, incorrect customer details, suspected fraud or delivery restriction.
7. If Aathvika Organic Farms cancels a prepaid order, the eligible paid amount will be refunded.
8. If cancellation is accepted after dispatch in exceptional cases, shipping, return and handling charges may be deducted.
9. Customers are requested to verify product, quantity, address and contact details carefully before confirming the order.
10. Cancellation approval will depend on the order status at the time the request is received.
Refund Policy
1. Since most products are food-based, farm-sourced, natural or perishable, returns are generally not accepted for hygiene and safety reasons.
2. Refund, replacement or store credit may be considered only for damaged, defective, leaking, tampered, missing, expired or incorrect products.
3. The issue must be reported within 24 hours of delivery with order number, registered mobile number and clear supporting photos or video.
4. Customers should retain the product, outer package, shipping label and invoice until the complaint is reviewed.
5. Refunds will not be provided for change of mind, taste preference, natural colour difference, texture variation, improper storage after delivery or damage caused by the customer.
6. Natural and organic products may vary in colour, size, shape, aroma, texture and appearance. Such natural variations will not normally be treated as defects.
7. If only part of the order is damaged or incorrect, refund or replacement will apply only to the affected product or quantity.
8. Approved refunds may be given as replacement, partial refund, full refund, store credit or coupon, depending on the issue and verification.
9. Shipping, handling and convenience charges are generally non-refundable unless the complete order issue is caused by Aathvika Organic Farms or its delivery partner.
10. Aathvika Organic Farms may reject false, delayed, incomplete, unsupported or fraudulent refund claims.